The company was established in Vilnius in 2014 as Lindorff Business Services Centre. In 2017, Lindorff joined forces with Intrum Justitia and became Intrum, the world’s leading provider of credit management services. Currently there are two Intrum Group companies operating in Lithuania – credit management company Intrum Lithuania and Intrum Global Business Services (IGBS) which currently employs 400 operation specialists, data scientists and financial controllers who support Intrum Group functions and its local country business network across Europe. Intrum provides a wide range of services, which include debt collection, credit optimisation, business analysis, accounts receivable management and others.
According to Susanne Allenberg, Head of IGBS, Intrum’s GBS centre plays an essential role in ensuring the constant improvement of the company’s services worldwide.
“Our center has been a big contributor in improving business processes across the global organization, and we are thrilled that our growing business has allowed our center to grow alongside it and hire even more people here in Lithuania. This expansion will allow us to focus on continuing to provide value and creating a Center of Excellence with harmonized, automated and standardized business processes”, says Susanne.
The company is planning on hiring an additional 70 professionals in data analytics, back office and finance control. The company does business in 24 countries and has more than 10,000 experienced employees in the Group.
“I am always delighted to see Lithuania based shared service centers expand both their teams and value of services quickly. Since its establishment in Lithuania, Intrum has been instrumental in improving the country’s competences in business analysis, finance control and credit management. More than that, the company is planning to automate their processes, which will further strengthen the growing hub of GBS centers that are implementing process automation (RPA)”, says Mantas Katinas, the managing director at Invest Lithuania.